IT Management Excellence
Drive IT with Business Discipline
Streamline IT operations. Professionalize IT management. Run IT like a business.
Take the reins of managing the business of IT by centralizing core administrative duties and processes.
Trusted by Global IT Leaders
Even the Most Capable IT Teams Struggle
Without Coordination & Structure
Most CIOs are tasked with strategy, but trapped in operations.
IT Management Excellence (ITME): A Strategic Framework to Elevate Enterprise IT Performance
Transform IT into a disciplined, strategic engine that drives business value.
ITME by Rain Partners is a mindset shift—from reactive service delivery to proactive, predictable management. ITME sets the standard for how technology organizations should operate: grounded in strategy, governed by process, measured by outcomes, and energized by leadership.
Bridging the Gap Between IT Delivery
and Business Leadership
Comprehensive IT Management Process Model
IT Management Maturity and
Roll-Out Plan
IT Operating Calendar and Leadership Forums
Formalized IT Leadership Structures: ITLT and XLT
Function 360™
IT Performance Dashboard
Because Managing IT is not a Playbook. It’s a System.
What Our Clients Are Saying
“Rain Partners helped us build an IT management framework with the language, skills, and processes that really gave us structure and strength.”
“Rain Partners truly shined at helping us build relationships within IT and the business, as a means of smoothing out what are traditionally challenging organizational moments—from onboarding a new CIO, to building a new vision & strategy.”
“Functional reviews have helped me think and speak differently when interacting with my business stakeholders.”
Ready to Run IT Like a Business?
What’s Next on Your Jouney
Refined the model? Now engage stakeholders to build true alignment.
Define the right metrics and start seeing IT through the eyes of stakeholders.
Proven Success From Global IT Teams
The Missing Metrics in IT Performance
Read more: The Missing Metrics in IT PerformanceIT Transformation Is a Big Term. Here Are 3 Practical (Yet Different) Ways to Plan Yours.
Read more: IT Transformation Is a Big Term. Here Are 3 Practical (Yet Different) Ways to Plan Yours.
Every Seat at the Table: What Function 360s Taught Me
Read more: Every Seat at the Table: What Function 360s Taught Me
Your Questions, Answered
Long before “Run IT like a business” became a catch-phrase, Rain Partners recognized that most IT leaders were trained to build and deploy software – not manage a business. But IT is held to the same standards as any other business function. ITME is a soup-to-nuts program to build IT’s internal processes, metrics and skills to advance the administration of IT.
Financial accounting in order. Portfolio mapped to business and IT’s strategic priorities. System roadmap adhered to. A deliberate, planned workforce strategy in place. IT team members can speak to their role in the IT strategy.
IT leaders spend disproportionate time managing administration. Enterprise processes such as annual planning, are fire-drills. Operating decisions are not resolved in a timely way. Approval processes are inconsistent or manual. Stakeholders are unsure who is their primary point of contact in IT. Team members are unclear about the direction of IT.
Our assessment tool involves interviews with key leaders and staff members to understand what’s in place today, and to identify process gaps, urgent needs, and under-appreciated risks. We overlay these findings with our proprietary model of priority processes for managing IT. The output is a custom roadmap for implementing and achieving IT Management Excellence.
Absolutely. Each IT organization is responsive to its environment and company reality. For example: IT organizations in regulated industries place high priority on Compliance and Quality, or IT teams in a high-growth environment will prioritize Workforce Planning. Your roll-out plan is customized to your unique situation.
Core to achieving IT Management Excellence, the IT Management Office is a dedicated function for managing IT administration. Different from the Office of the CIO – which is dedicated to the CIO’s agenda and primarily focused on IT strategy – the ITMO is a tactical function responsible for operating processes and governance.
Rain Partners offers a Build/ Operate/ Transfer option where we implement the first level processes (including change management for the organization), and hand-off to you to manage when you’re ready.
Most business tasks can be planned. The IT Operating Calendar is a cadence of monthly, quarterly and even annual leadership forums for addressing IT management topics in a systematic manner. The calendar is constructed around typical management routines and business cycles (e.g., Annual Operating Plan, Quarterly Financial Forecast). It’s objective is to eliminate ad-hoc, urgent sessions with more thoughtful, strategic discussions supported by adequate planning and structure.
This dynamic tool unites the measures important to IT leaders and stakeholders into a single display. It provides a birds-eye view across IT for immediate understanding of the current state, with drill-down into next level detail. Unique to Rain Partners’ solution: the IT Performance Dashboard ingests your real-time data and displays it in the categories meaningful to senior leaders.