Bob worried he had a communications problem. Really, he needed to run IT like a business. You see, Bob was a personable, energetic, intelligent, and empathetic leader. He deeply understood his business and the value IT delivered to it. He positioned his people for success in their career development. In many ways, he appeared to […]
For many IT professionals, there’s one ongoing sore point in their stakeholder relationships—IT firefighting. Your stakeholders hate being bothered when IT services don’t work, and, even when you rush to fix the issue, your stakeholders still feel IT was to blame in the first place. To make mattes worse; when your stakeholders want these problems […]
Recently I had the opportunity to work with a large group of data scientists, data stewards, and data quality analysts. The group has been newly formed out of the broader IT and analytics area, and they came to me because they were struggling to clarify their purpose definition and the appropriate boundaries between themselves and […]
In my June 21 post titled, “Responsiveness and Service Delivery: A Terrible Example,” I turned to you for help on how to address a persistent issue that all IT leaders face — managing work queue requests in a timely yet responsible manner. For those of you who didn’t read the article, here’s the e-mail that […]
OK everybody, this simply blew me away. I just received an e-mail, and I can’t believe the words on the screen in front of me. My immediate thought: I have to share this with my colleagues on TechRepublic. But before I say another word, read the e-mail below and we’ll pick up our discussion in […]
