Our Most Recent Thought Leadership

Read More

3 Essential Reasons to Hold a Meeting

A Framework for Minimizing Meeting Volume and Maximizing Meeting Relevance To state the obvious—most meetings are a waste of time. What’s less obvious—how to minimize meetings. One solution—only get people together in the same room when there’s a valuable reason for it. (I know, I know… this sounds like common sense. But if you work […]

Read More

Why Situational Empathy Is a Challenge for IT Pros

What’s the biggest problem that business folks report about working with IT? It usually sounds something like: “He just doesn’t get it.” “It’s pulling teeth to get the information I actually need.” “He only ever talks about tech stuff.” The specific wording doesn’t really matter. These complaints point to the same problem: the inability of […]

Read More

Communication Triage: Say More with Less

For maximum impact, watch the full video before reading on: Message received This video earned 3 million views in its first 3 days, and has accumulated a total of 28 million views in the four months since then. Clearly it communicates. What this has to do with IT If you’re an IT pro who gets […]

Access our Free Resources

Sign up today and gain instant access to our collection of free resources including reports, videos, and our newsletter archive.