You’ve heard it a million times: “IT is just a cost center!” Sure, the business can’t run without the services and systems that IT offers… but when the business looks at the books, all they see in the IT column is expense, expense, expense. No wonder the business always searches for ways to slash IT […]
After a welcome year-end break, you’re back on the job, feeling refreshed, focused, and ready to tackle the mountain of new work sitting in front of you. Time to dive in, right? Not so fast! The work sitting in front of you relates to the strategic priorities you set and agreed upon with your key stakeholder […]
Think about a company with “good” corporate culture. Google likely comes to mind. They offer a gourmet cafeteria, on-site massages, and free fitness classes. Sounds like a great place to model your IT organization’s culture after, right? Maybe not. First: it just ain’t gonna happen. As Anthony Tjan explains in his HBR article Cult Culture as Competitive […]
Doesn’t this cartoon illustrate the truth? So often, the user community doesn’t know what it wants can’t tell IT what it wants and isn’t available to review IT’s specifications and plans—even when they are written out for the users. No matter how you slice it, the user community believes that we will somehow divine the […]
You’re in the early planning stages for a new project with substantial functions and a huge user base. An SAP upgrade, for instance, or a new customer service module. Whatever the project is, stakeholder sign-off and approval will be critical. And you’ll need more than formal design documents to make that happen. Don’t misunderstand me—this […]
