IT Operating Model Re-Engineer IT to Deliver with Speed and Quality
Bring order, clarity, and impact to how IT delivers value.
Our IT Operating Model and Service Delivery Framework are the blueprint that connects IT strategy to execution — ensuring IT not only supports the business but propels it forward.
Trusted by Global IT Leaders
When Everything Feels Right, But Execution Stalls
It’s not a question of effort — it’s a question of structure.
The Framework CIOs Use to Lead & Deliver
Transform IT delivery with a stakeholder-oriented operating model
Our structured, three-dimensional model organizes IT services around stakeholder success, underpinned by the enterprise functions that enable execution at scale. It defines:
An IT Operating Model
Built for Real-World Execution
What sets our approach apart is a clear, field-tested perspective.
Diagnostic:
Enterprise Priorities vs IT Strategy
Start with a clear, unbiased understanding of business strategic objectives and how IT is (or is not) serving them. Special focus on IT’s 1:1 relationships with stakeholders.
IT Function Design
Reshape how IT teams’ interact with stakeholders, users and each other. Detail the implications for the current organizational structure.
Operating Principles & Guidelines
Get everyone on the same page with how IT will deliver services and be held accountable.
Critical Roles
A handbook of the roles pivotal to IT’s success, ready to load into HR’s job description template. Special emphasis on upgrading Stakeholder Success Lead, the role that directly engages with business partners day to day.
New Governance Function
Establish the new, central governance function to coordinate and oversee IT’s core management processes, IT Management Operations (ITMO).
Quick Hits
Transforming IT’s operating model takes time. Jump-start progress with immediate, tactical actions so everyone feels the momentum.
From Strategy to Impact: What Our Approach Enables
What CIOs and IT Leaders Are Saying
“Rain Partners helped us build a new global IT operating model to better respond to the rapidly changing size, scope, and span of operations of our business. The operating model was finely tuned to the needs of our business.”
“Rain Partners did more than help us build a vision and strategy— they also provided the tools, techniques, and mindsets we needed to embed our new strategy across our global organization.”
“‘IT Transformation’ is often a buzzword, but with Rain Partners, we made it a reality. Their focus on IT leadership helped us collaborate as a team and bring our IT vision to life.”
Ready to Put Your Strategy into Action?
What’s Next on Your Jouney
Refined the model? Now engage stakeholders to build true alignment.
Explore a ready-to-use leadership model, processes, and governance cadence.
Proven Success From Global IT Teams
The Missing Metrics in IT Performance
Read more: The Missing Metrics in IT PerformanceIT Transformation Is a Big Term. Here Are 3 Practical (Yet Different) Ways to Plan Yours.
Read more: IT Transformation Is a Big Term. Here Are 3 Practical (Yet Different) Ways to Plan Yours.
Every Seat at the Table: What Function 360s Taught Me
Read more: Every Seat at the Table: What Function 360s Taught Me
Your Questions, Answered
An operating model demonstrates how IT does its work. It identifies components that must work together to enable organization activities and outcomes.
An Operating Model visualizes how IT will deliver its services and engage with stakeholders. It is irrespective of systems, providers and resources, and is the basis for organization design. Organization Design coalesces people and skills into functional groups for delivery.
Key inputs include the enterprise strategy, IT’s strategy and themes, annual operating plan, system roadmap and workforce analysis. Most of our clients begin with a refresh of their IT Strategy, and then resolve the implications by refining their existing operating model.
An Operating Model is a bridge from IT Strategy to org design, unencumbered by names or biases. It provides clarity to the organization as to why functional changes will occur and how IT teams are expected to work together.
Agile principles shape the entire model by prioritizing adaptability, customer-centricity, and continuous improvement, enabling IT to respond quickly to changing business needs.